Support

We're here to help with hardware, the dashboard, and the mobile app.

Email us

The fastest way to reach us is email: support@scale-sense.com. We typically respond within one business day.

Guides

Step-by-step guides for setting up bottles and products, tapping and swapping kegs, alerts, and troubleshooting are at docs.scale-sense.com, and linked from the dashboard's and app's Help & Support. Need something we haven't covered? Email us and we'll walk you through it.

What to include

• Your venue / location name
• The affected scale number or scale ID (e.g. SCALE-0042 or BOTTLE-0002), if known
• A short description of what you expected vs. what happened

Account & data requests

To update your account, reset access, or request deletion of your data, email support@scale-sense.com. See our Privacy Policy for details on what we store.